Terms & Conditions

Last Updated: 24 September 2026

Welcome to ClothLab. These Terms & Conditions ("Terms") govern your access to and use of the ClothLab mobile application, website, and related laundry and garment-care services ("Services").

By registering, accessing, or using ClothLab, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. About ClothLab

ClothLab provides doorstep garment-care services, including:

• Wash & Iron
• Steam iron
• Dry Cleaning
• Shoe Cleaning
• Pickup and delivery of garments

ClothLab may provide these Services through independent or associated service providers, laundry partners, delivery partners, and other service providers.

2. User Eligibility

You must provide accurate and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account and for all activities carried out through your account.

ClothLab reserves the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms.

3. Placing an Order

When placing an order, you agree to provide accurate:

• Name
• Mobile number
• Pickup and delivery address
• Garment/service details
• Any other information required to process the order

An order is considered placed only after it has been successfully submitted through the available ClothLab ordering channels.

ClothLab may contact you through phone, SMS, WhatsApp, app notifications, or other permitted communication methods regarding your order.

4. Service Availability

Services are subject to availability in the customer's location.

ClothLab may accept, reject, modify, or cancel an order where:

• The requested service is unavailable.
• The customer's location is outside the serviceable area.
• The garments require treatment that ClothLab or its service provider cannot safely perform.
• There is a technical, operational, or other legitimate reason preventing fulfilment.

5. Pricing

The applicable price displayed or communicated to the customer at the time of placing an order will apply, subject to any applicable taxes, delivery charges, discounts, or promotional terms.

ClothLab reserves the right to change service prices at any time. Price changes will generally apply to future orders and will not affect an order that has already been confirmed, unless otherwise communicated to the customer.

6. Minimum Order & Delivery Charges

The minimum order value and applicable delivery charges may vary according to the current ClothLab pricing policy.

Any applicable delivery charge will be displayed or communicated before order confirmation.

Promotional offers may have separate minimum-order requirements or other conditions.

7. Pickup and Delivery

ClothLab currently aims to provide delivery within approximately 24–48 hours, depending on the service, location, order volume, garment condition, and operational circumstances.

The stated delivery time is an estimated service timeline and may occasionally be affected by circumstances such as:

• Weather
• Traffic
• Operational delays
• Service-provider delays
• Incorrect or incomplete customer information
• Unavailability of the customer
• Events outside ClothLab's reasonable control

Customers are responsible for providing a suitable pickup/delivery location and being available when required.

8. Garment Inspection

Garments may be inspected before or during processing to determine their condition and suitability for the requested service.

ClothLab or its service provider may refuse to process a garment if it believes that processing may cause unreasonable risk of damage or is unsuitable for the requested service.

Customers should inform ClothLab of any existing stains, damage, delicate materials, special instructions, or other relevant conditions before processing.

9. Pre-existing Damage

ClothLab is not responsible for damage that existed before the garment was handed over, including but not limited to:

• Tears
• Holes
• Loose stitching
• Weak fabric
• Fading
• Colour instability
• Existing stains
• Missing buttons
• Broken zippers
• Embellishments or accessories that are already loose or damaged

Customers acknowledge that certain stains, marks, colours, fabrics, or materials may not be completely restorable through normal cleaning processes.

10. Garment Care Instructions

Customers are responsible for informing ClothLab about special garment-care requirements where applicable.

Where a garment has a manufacturer-provided care label, ClothLab or its service provider may use reasonable care consistent with the available care instructions.

ClothLab cannot guarantee the removal of every stain or the restoration of a garment to its original condition.

11. Valuable or Prohibited Items

Customers must remove money, jewellery, electronics, documents, keys, accessories, or other valuable items from pockets or garments before handing them over.

ClothLab will not be responsible for personal items left inside garments.

Customers should not submit hazardous, illegal, contaminated, or otherwise unsuitable items for processing.

12. Loss or Damage

ClothLab and/or its service partners will take reasonable care of garments while they are in their custody.

If a garment is determined to have been lost or damaged due to the proven negligence of ClothLab or its service provider, the matter may be reviewed and compensation may be provided in accordance with ClothLab's applicable internal policy and the circumstances of the case.

Claims may require proof of ownership, purchase, garment value, order details, photographs, or other supporting information.

ClothLab does not guarantee reimbursement of the original purchase price of every garment.

13. Order Verification & OTP

ClothLab may use OTP-based verification for activities such as:

• Pickup confirmation
• Delivery confirmation
• Account authentication
• Other security-related activities

Customers must not share an OTP with anyone except the authorized ClothLab delivery/service representative when required for the relevant transaction.

ClothLab will not be responsible for losses resulting from an OTP being voluntarily shared with an unauthorized person.

14. Payments

Customers may be offered one or more payment methods supported by ClothLab or its payment partners.

Payment processing may be handled by third-party payment service providers.

ClothLab does not store complete payment-card information unless specifically stated in its Privacy Policy and permitted by applicable law.

An order may be cancelled or placed on hold if payment fails, is reversed, or cannot be verified.

15. Cancellation

Customers may request cancellation of an order through the available ClothLab support/order channels.

Cancellation may be subject to the stage of the order. Once pickup, processing, cleaning, or delivery has begun, cancellation may not be available or may be subject to applicable charges.

Any refund, where applicable, will be processed according to ClothLab's refund policy.

16. Refunds

Refunds, where applicable, will be determined based on the circumstances of the order, payment method, cancellation stage, and applicable ClothLab policies.

Approved refunds may take additional time to appear in the customer's account depending on the payment provider or banking institution.

17. Promotional Offers

ClothLab may provide promotional offers, discounts, coupons, referral benefits, or other campaigns.

Promotions may have separate terms, validity periods, eligibility requirements, usage limits, and service restrictions.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.

ClothLab reserves the right to modify or withdraw promotional offers where permitted by law.

18. Customer Responsibilities

Customers agree to:

• Provide accurate information.
• Provide accurate pickup and delivery addresses.
• Provide garments that are legally permitted to be processed.
• Remove valuables and personal belongings from garments.
• Follow reasonable pickup and delivery instructions.
• Make required payments.
• Treat ClothLab staff, delivery partners, and service providers respectfully.
• Not misuse the application or Services.

19. Prohibited Use

Users must not:

• Use ClothLab for fraudulent activities.
• Provide false information.
• Attempt to manipulate orders, offers, payments, or refunds.
• Interfere with the operation or security of the application.
• Attempt unauthorized access to ClothLab systems.
• Use the platform for unlawful purposes.
• Abuse, threaten, or harass ClothLab employees, vendors, or delivery partners.

20. Third-Party Service Providers

Certain Services may be performed by third-party or independent service providers, including laundry partners, delivery partners, payment providers, communication providers, mapping providers, and technology providers.

ClothLab may share the information necessary for such providers to perform their respective services, in accordance with the ClothLab Privacy Policy and applicable law.

21. Application & Technology

ClothLab may update, modify, suspend, or discontinue any part of the application or Services from time to time.

ClothLab does not guarantee that the application will always be available, uninterrupted, or completely free from technical errors.

22. Intellectual Property

The ClothLab name, logo, branding, application design, content, graphics, text, software, and other proprietary materials are owned by or licensed to ClothLab unless otherwise stated.

Users may not copy, reproduce, modify, distribute, sell, or commercially exploit ClothLab's intellectual property without prior written permission.

23. Limitation of Liability

To the extent permitted by applicable law, ClothLab will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Services.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

24. Force Majeure

ClothLab will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, government restrictions, strikes, riots, internet or telecommunications failures, transportation disruptions, or other similar events.

25. Privacy

Your use of ClothLab is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information. You can delete your account at any time; see clothlab.in/delete-account.

By using ClothLab, you acknowledge that you have read and understood the Privacy Policy.

26. Changes to These Terms

ClothLab may update these Terms from time to time.

Updated Terms will be made available through the application, website, or other appropriate communication channels.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to the Services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Jaipur, Rajasthan, India.

28. Contact Us

For questions, complaints, cancellations, refund requests, or other support matters, customers may contact ClothLab through the contact details provided within the ClothLab application or official website.